FREQUENTLY ASKED QUESTIONS

Do you care for facilities in my industry?

Yes. From tech companies to universities, airports to financial institutions, retail stores to government buildings, and corporate headquarters, SOLID offers expert hard and softs surface care for all industries.


Where are you located?

SOLID is a national organization that services clients consistently whenever and wherever they are. We have offices located throughout the United States and our corporate headquarters is located in Charlotte, North Carolina.


Do you offer an online data management tool?

Yes. Our Enterprise Solutions (ES4U) provides online real-time data management to clients 24/7. Clients can access their Consolidated Care Plan, view notes and photos from past services, monitor work order and invoice status, request special services, and much more from anywhere in the world on their computer, smartphone or tablet.


Do you offer sustainable cleaning methods and products?

Yes. SOLID has been committed to sustainable, environmentally friendly practices long before being “green” was cool. By always offering sustainable products and methods for hard and soft surfaces — from low VOCs to package and product recycling to reduced resource consumption — SOLID lets you enjoy a healthier and more productive space.


Do you care for your surroundings?

Yes, all adjacent surfaces will be protected before we begin to work.


Do you charge extra for after business hours?

We offer a 24-hour service. For this reason, our charges are never dependent on what time of the day or week we are on site.


Do you offer a consultation service for architects?

Yes. We are able to advise architects and project managers on matters relating to natural stone maintenance and sealing.


Do you supply any products and/or information for in-house staff between maintenance visits?

Yes. After any restoration work is completed, we will always advise our clients on suitable products and procedures for preventive daily maintenance between our scheduled maintenance visits.


Are there cure or wait times for certain applications in which the area must be closed or out of service?

The only time an area is unusable is during the procedure. Once completed, it can be opened to full traffic and/or use.


How long will my floor stay looking good?

A Consolidated Care plan, as specified by SOLID, can eliminate the need to restore your hard and soft surfaces again. We can customize a program to maintain your facilities’ appearance year round.


Is restoring stone expensive?

Generally, stone restoration is only a fraction of the cost of removal and installation of new flooring material.


Is it important how concrete is laid?

How concrete is laid is everything to the concrete polish job. Poorly laid concrete will result in a less than ideal polish job, and a good concrete layer is totally complimentary to a concrete grinding company. If you want the highest quality results, we are currently producing custom polished floors— so contact us about this new and exciting process!


Is coated concrete or concrete that is ground and sealed the same?

No. Some coatings are topical, and others can be penetrating. In other words, they either sit on the surface or saturate into the concrete. True polished concrete is about refining the surface. Coatings are generally cheaper as they do not require precision grinding, though they typically scratch over time because the finish of polished concrete is super fine. Therefore, an annual maintenance program will be custom built for you.


What is polished concrete?

Think of polishing concrete as refining the concrete surface with a grinding and polishing action to improve its hardness, density, thermal gains, stain resistance, and endurance. There are no coatings applied, so there is nothing to chip, peel, or discolor. There is also a stain or polished guard protection chemical system applied to your floors as well, which is similar to a paint job on a car.


Are concrete floors prone to cracking?

The most common objection to concrete floors is the potential for cracking. However, some people actually love the rustic, organic look that can be achieved by staining the floor and leaving minor random cracks exposed. If cracks are perceived as an eyesore, micro toppings offer the ability to hide them under a smooth, new surface that can accept a wide array of decorative treatments, including overlays, staining, stamping, and stenciling.


What sealers are applied to concrete?

This depends on the finish required, and also the varying parameters of the floor. Please contact us for more information on your specific sealing needs.


How long will a polished concrete job last?

Polishing is a permanent process, though there are times that coatings are applied. In most cases when we are finished with your floors, it is bare concrete that has been permanently polished. On some finishes, the re-application of polish can be applied at any time, which is similar to polishing a car’s paint job or other types of stone floors.


Don't see the question you want answered?

EMAIL US YOUR QUESTION



VIEW THE MATERIALS WE WORK WITH


SEE MATERIALS