Founder and CEO
A committed family man and father of three, competitive triathlete and two-time Ironman, Mike Crippen brings his competitive nature and creative fire to leading SOLID. His ultimate goal and driving passion is realizing his vision to create something entirely unique in the commercial interiors industry. To that end, Mike has assembled a team of specialists that make SOLID the nation’s premier solution in comprehensive surface care. A graduate of The Citadel with a degree in Business Administration, Mike began his career as a commercial flooring sales representative and founded Commercial Flooring Solutions in 1996. He has transformed this venture into the dynamic client-centric organization that SOLID is today and is seeking to change the industry through the creation of a global organization of experts, delivering self-performed solutions for all surface care.
Mike’s belief that anything is possible animates the culture at SOLID, which has been repeatedly recognized as a leader in its field. “Be Great” isn’t just one of SOLID’s core values, it’s a personal mantra in all he does. As SOLID’s Visionary, Mike has structured the ongoing merger and acquisition strategy that is making SOLID the leading provider of portfolio-wide services in our industry. The consistency of Mike’s example and message has been instrumental in raising consciousness about preventive floor maintenance, asset preservation and, perhaps most importantly, making quality service and craftsmanship matter again.
Chief Operating Officer
Tony is an execution and people-focused senior leader with 25+ years’ experience in managing human resources, organizational development, real estate, and facility operations, globally. He has a natural passion for winning through recruiting great talent, implementing efficient processes, setting a sound strategy with metrics, and coaching high-performing teams. Tony’s tenure with large companies such as Bank of America, Atrium Health, and Colliers brings a unique client perspective to SOLID.
Over 18 years, he held various senior executive roles within Bank of America, growing the affiliation into a national contract and a friendship with SOLID CEO Mike Crippen. Most recently, Tony was SVP at Colliers International, the 4th largest real estate company globally.
“Be Expert” isn’t just one of SOLID’s core values; it’s how Tony functions; he never stops learning and is committed to process improvement as a Six Sigma Greenbelt and trainer. He is very comfortable being uncomfortable and does not accept the status quo. He pushes himself hard and holds his team accountable. His thought leadership brand supports SOLID’s goal of being the finest service care organization in the surface care industry.
Tony is very active in his community and acts as a coach and mentor in the organizations he serves. Currently, he is a board member on the 2021-2022 Board of CoreNet Global Carolinas Chapter, overseeing their diversity and inclusion efforts. Tony lives with his wife of 25 years and daughter in Charlotte, NC.
Chief Development Officer
One of three founding members of SOLID, Tom traces his association with SOLID’s CEO, Mike Crippen, to 1995. Tom founded and led Trilogyfm, a surface care company in Atlanta for over two decades. In the business community, Tom has been a consistent leader within IFMA Atlanta (International Facility Management Association), serving on their board since 1997.
Tom’s passion for people is what makes him create a positive culture of caring for others. He strives to create authentic long-term relationships with team members and clients, working insightfully to understand their wants and needs. His kindness and patience encourage people to work with him.
A few of Tom’s sources of inspiration are John Wooden’s A Lifetime of Observations, Dale Carnegie’s How to Win Friends and Influence People, Can’t Hurt Me by David Goggins and Noel Hudson’s The Valued Partner. He is a graduate of the University of Maryland. Tom is married to wife Carol and has two children, and continues to enjoy actively competing in triathlons, tennis, golf and basketball.
Senior Consultant, Technical Services
Perfectionist Phil is likely the only surfaces expert who was once a professional baseball scout. He has a keen eye for evaluating talent, performance and personalities. These characteristics lend well to the world of surface care. Being a third generation craftsmen, Phil is committed to mentoring the next generation, including his three sons who work in the industry, to keep the art of restoration alive and well. His advice on stone care is world-renowned, he has published articles on restoration and maintenance, conducted seminars and training classes for companies and professional organizations, and authored trade manuals for the maintenance of architectural surfaces.
Phil has been a member of the NSI (National Stone Institute), NTMA (National Terrazzo and Mosaic Association), ASCC (American Society of Concrete Contractors), as well as USGBC (U.S. Green Building Council), BOMA (Building Owners and Managers Association International), IREM (Institute of Real Estate Management) and IFMA (International Facility Management Association). He also holds ICRI Certification for Independent Slab Moisture Testing in concrete, a Walkway Auditor Certificate from NFSI (The National Floor Safety Institute) and is a California Specialty Contractor Qualifier. Phil has been instrumental in inventing, developing, designing, modifying and testing equipment, tooling and chemistries in the hard surface industries.