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Highlighting Our Miami Team: Behind the Scenes with Josie Hernandez
At SOLID Surface Care, our commitment to excellence in commercial cleaning services in Miami is driven by our dedicated team members across the country. We’re excited to shine a light on the individuals who make our exceptional commercial cleaning services possible. Today, we’re featuring Josie Hernandez, Operations Manager in Miami, who offers a candid behind-the-scenes look at her role and the Miami market.
Meet Josie Hernandez: A Pillar of Excellence in Miami
What inspired you to join SOLID?
“Dan Abitol inspired me to join SOLID. Coming from a different industry, I was immediately drawn to his intelligence, drive, and thought-provoking approach. He exemplifies the kind of leader who makes you want to step out of your comfort zone and strive for excellence. The organization’s commitment to its core values resonated with me deeply, and I knew that working here would challenge me to be better every day.”
What’s a typical day like in your role?
“There isn’t a typical day in operations, and that is the beauty of working in this industry and role. Every day, I focus on a few fundamentals: ensuring client satisfaction, engaging with our team, and reviewing every detail to facilitate success across the board.”
What do you enjoy most about working here?
“What I enjoy most about working at SOLID is the sense of purpose and alignment. I enjoy watching the team blossom year after year and hit any curve ball thrown at them.”
How do you see your role contributing to the company’s success?
“I see my role as a key driver in SOLID’s success by aligning efficiency with strategic goals. I focus on growth opportunities and fostering strong relationships with clients.”
How do you approach building and maintaining client relationships?
“I approach building and maintaining client relationships with a focus on trust, communication, and delivering consistent value. It begins with understanding each client’s unique needs and goals, which allows me to tailor our services and provide solutions that truly align with their expectations. Regular, transparent communication is key—I ensure clients feel heard and kept informed, whether it’s through progress updates, proactive problem-solving, or quick responses to inquiries. I also prioritize going beyond transactional interactions by fostering genuine partnerships. This includes seeking feedback, adapting to evolving needs, and showing appreciation for their trust in us. By consistently exceeding expectations and demonstrating reliability, I aim to build long-lasting relationships that contribute to mutual success.”
What strategies do you use to ensure operational efficiency?
“To ensure operational efficiency, I focus on clear processes, strong communication, accountability, and continuous improvement.”
Behind the Scenes in Miami
Josie Hernandez’s leadership and dedication are at the heart of our Miami operations. Josie’s approach to client relationships and operational efficiency ensures that SOLID Surface Care continues to deliver outstanding results in Miami.
“Well done and congrats, Josie! You are a perfect example of what an Operations Manager at SOLID should look like. Dan is surely as proud of you as we are,” Sid Harriss, Executive Vice President.
We’re proud to feature Josie and look forward to sharing more stories from our incredible team members across the U.S. Stay tuned for more insights into the people who make SOLID Surface Care a trusted partner in commercial cleaning services.
If you’d like to see our previous spotlight, check out the blog here: Your Go-To Partner for Efficient Commercial Cleaning Services.