PRIVACY POLICY
Effective: September 6, 2025

The www.solidcare.com website is operated by Solid Surface Care, Inc. (“Company,” “us,” “we,” or “our”). This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information, including in connection with this website (the “Website”), our social media pages, through the services that we provide to our clients (“Services”), and through other online or offline interactions.

IMPORTANT NOTE: By accessing or using the Website or Services, you expressly consent to our collection, use, and disclosure of your personal information in accordance with the terms and conditions of this Privacy Policy. Your use of the Website constitutes your acceptance of this Privacy Policy. If you disagree with any portion of this Privacy Policy, your sole remedy is to immediately discontinue using the Website.

1. Collection of Information
What is Personal Information? This Privacy Policy applies to the collection and use of personal information. Personal information is any information that identifies or relates to an identifiable natural person. This includes information such as name, mailing address, email address, and telephone number. Personal information does not include aggregated or anonymized data.

Information You Provide Directly to Us. When you use the “Contact us” form on the Website, request a quote from us, or engage with our Services, you may directly provide personal information to us, including contact information such as name, email, mailing address, phone number, and organization details. You may also provide additional personal information when you ask questions, request information and materials, or provide comments and suggestions through our Website.

Information Collected Automatically. When you access and use the Website or engage with our emails, we may use various analytics tools and cookies to automatically collect usage information such as IP address, web browser information, mobile device information, pages or areas visited within the Website, what time said pages and areas are visited, and email links opened. This information helps us improve and customize the Website and Services. Please see our Cookies Notice here for more information on our use of cookies.

Information We Receive from Third Parties. We may receive information about you (including personal information) from third parties. For example, if you are on another website and you opt-in to receive information from us, that website will forward to us your email address and other information about you so that we may contact you as requested.

Social Media. When you engage with one of our social media pages, we may collect information about you, including from tracking pixels. These pixels provide non-identifiable and anonymous data (e.g., demographic information) regarding how users interact with such pages. You may opt out of this tracking in some cases by changing the privacy settings on your social media account. For information on LinkedIn’s privacy settings, see https://www.linkedin.com/psettings/. For information on Facebook’s privacy settings, see https://www.facebook.com/help/213802165366955/?helpref=related_articles. For information on Instagram’s privacy settings, see https://help.instagram.com/196883487377501. For information on X’s (formerly Twitter) privacy settings, see https://twitter.com/settings/account/personalization.

Information from Public Sources. We may collect your personal information from publicly-available sources such as public governmental databases or company registries.

2. Use of Information
We and our service providers may use your personal information for a variety of purposes permitted under applicable law, including the following business purposes:
• To provide you with Services and otherwise respond to your inquiries and requests
• To provide you with marketing materials, newsletters, publications, events, and communications that you have requested or opted into
• To improve or modify the Services and Website
• To analyze the effectiveness of our Services and our marketing efforts
• To meet legal and regulatory requirements and to respond to legal orders
• To keep records of our interactions with you
• For auditing purposes
• To monitor for fraud and security events
• To monitor for and debug technical issues

3. Disclosure of Information
We do not sell or rent your personal information to third parties for monetary or other valuable consideration and have not done so in the prior twelve (12) months since the effective date of this privacy policy. We disclose personal information within our company, with service providers who enable us to provide Services, in connection with a Transaction (defined below), or if otherwise required to do so under applicable law or legal process. Our service providers may include:
• Website developers or hosts
• Cloud service providers (or other data storage providers)
• Various information technology (IT) support vendors
• Analytics providers
• Marketing firms
• Business partners

We may disclose your personal information if we have a legal obligation to do so, including if needed to:
• Comply with applicable law
• Respond to or cooperate with requests from governmental entities or law enforcement
• Enforce our Terms of Use or this Privacy Policy
• Protect the rights, property, or safety of our company, our users, or the public

4. Transaction
If we merge with another entity, if we sell our assets, business, or equity to another entity, or if we undergo a bankruptcy proceeding (each referred to as a “Transaction”), we may disclose your personal information to an acquiring entity and its advisors.

5. Storage and Retention of Information
We retain personal information for as long as necessary for the purposes that such information was obtained. We use the following criteria to determine the length of the retention period: the duration of our relationship with you, whether there are legal requirements to retain the information, and whether we deem retention necessary in connection with potential legal claims or positions.

6. Protection of Information
We take commercially reasonable steps to protect personal information that you provide us by employing appropriate physical, technical, and administrative security measures. Despite the security procedures we employ, you should be aware that it is impossible to guarantee the security of information that you transmit to us via the Internet.

7. Third-party Websites
This Website may contain links to other websites that are not maintained or controlled by us. We are not responsible for the privacy practices of such other websites, and you are encouraged to review their privacy policies. The policies and procedures we describe here do not apply to third-party websites.

8. Minors
We do not promote, market, or direct Services to minors. We do not knowingly collect or solicit personal information from anyone under the age of 18. By using our Website or by providing us your personal information, you represent that you are not under 18 years of age.

9. Text Message Terms of Service
We use text messaging as a form of communication. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories of text message information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. These messages may include, but are not limited to:
• Service follow-ups (e.g., feedback requests or customer service responses)
• Appointment reminders and confirmations
• Recruiting communications (e.g., job opportunities or application follow-ups)

Message frequency may vary depending on your interactions with us. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Check with your mobile provider for details. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at privacy@solidcare.com.

10. International Transfers
Please note that we are headquartered and located in the United States. If you are a visitor to this Website and you reside outside of the United States, please note that in providing any personal information to us via the Website or other Services, you may be providing information to a jurisdiction (the United States) whose laws may not provide the same level of protection for personal information as that provided in your home country.

11. California Legal Rights
If you are a resident of California, you may have certain rights under various California privacy laws. Please see the California Addendum below for more information.

12. Notification of Changes
We reserve the right to revise this Privacy Policy at any time. If we make substantial changes to this Privacy Policy, we will endeavor to notify you of such changes (e.g., by email or an alert on the Website for a period of time). However, regularly reviewing this page is the best method to ensure you are always aware of the information we collect, how it is used and under what circumstances.

13. Opt-Out; Contact Us
You may stop or opt out of email messages and other promotional communications by contacting us via email at privacy@solidcare.com or via regular mail at SOLID Surface Care, Inc., 3820 Rose Lake Dr., Charlotte, NC 28217. You may also contact us via email or regular mail to change information you previously provided, or to request information or ask questions concerning this Privacy Policy.

CALIFORNIA PRIVACY ADDENDUM
We provide the following additional details to California residents in connection with the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”) (collectively, the “California Privacy Laws”).

A. Categories of Personal Information Collected
Below are the categories of personal information of California residents that we plan to collect and that we have collected, used and disclosed for our business purposes in the twelve (12) months preceding the effective date of this Privacy Policy:
(i) Identifiers, such as your name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, and other similar identifiers.
(ii) Personal information classifications contained in the California Customer Records statute, such as your name, address, telephone number.
(iii) Commercial information, such as records or history of Services, and payment information.
(iv) Internet or other similar electronic network activity information, such as your IP address, browsing history, or information regarding your interaction with our website or advertisements.
(v) Geolocation data, such as IP addresses and device location from which we can determine your general location.
(vi) Audio, electronic, visual and similar information, such as call recordings and CCTV footage (such as if you visit one of our offices) created for safety and security purposes, and audio and video recordings of events, conferences and meetings.
(vii) Professional or employment-related information, such as your role/title, employer name, and other information you provide in connection with business inquiries.
(viii) Education information subject to the Federal Educational Rights and Privacy Act, such as your education history, education records (such as grades, transcripts and class lists) and other information included in a resume or cover letter.
(ix) Inferences drawn from other personal information, such as a profile reflecting your preferences, characteristics, or behavior.
(x) Sensitive Personal Information, defined under the CPRA to include:
o Social Security or other state identification number;
o account log-in, financial account, debit card or credit card number in combination with any required security or access code, password or credentials allowing access to an account;
o geolocation;
o racial or ethnic origin, religious or philosophical beliefs or union membership;
o the contents of your mail, email or text messages (unless Solid is the intended recipient of such communications);
o genetic data;
o biometric data;
o health information; and
o information concerning sex life or sexual orientation (collectively, “Sensitive Personal Information”).

Please see the following sections of our Privacy Policy for more information on:
• Section 1: the sources from which we obtain the above categories of personal information
• Section 2: the business purposes for which we use such categories of personal information
• Section 3: the purposes for which we disclose such personal information and the parties to whom such information is disclosed

B. California Privacy Law Rights
Subject to certain exceptions and limitations, rights under California Privacy Laws include, and you may make the following requests:

• Right to Know. You have the right to request what personal information we have collected about you in the preceding twelve (12) months, including the categories of personal information collected, the categories of sources from which such information is collected, and the business or commercial purpose of collecting such information. In addition, your right to know extends to a right of data portability, which requires us to provide you the pieces of specific personal information that we have collected about you in a portable and, to the extent technically feasible, in a structured, commonly used, machine-readable format so that you may transmit the information to another entity.

• Right to Correct: You have the right to request that we correct inaccuracies in your personal information.

• Right to Delete. Subject to certain exceptions detailed below, you have the right to request that we delete or de-identify the personal information we have collected from you. However, such right does not apply when the information is necessary for us or an applicable third party to do any of the following:
o Provide Services to you
o Perform a contract between you and us
o Protect your security and enforce your rights regarding the same
o Protect your or others’ free speech rights
o Comply with the California Electronic Communications Privacy Act
o Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws
o Comply with a legal obligation
o Make other lawful uses of the personal information, to the extent such uses are compatible with the purposes or context to which such information was provided

• Right to Opt-Out. You have the right to opt-out of the disclosure of your personal information when that disclosure is made by us in exchange for valuable consideration, or when that disclosure is made to a third party for cross-contextual behavior advertising. However, please note that we do not sell or rent your personal information to third parties for monetary or other valuable consideration, nor do we share your personal information for the purposes of cross-contextual behavioral advertising. We have also not done so in the prior twelve (12) months since the effective date of this Privacy Policy.

• Right to Request a Record of Third-Party Direct Marketing Disclosures. Also known as the “Shine the Light” law, this permits California residents to request and obtain from us a list of what personal information we disclosed to third parties for direct marketing purposes in the preceding twelve (12) months and the names and addresses of those third parties. This request may be made no more than one (1) time per calendar year.

Exercising California Privacy Rights
If you exercise your applicable California rights, we will not discriminate against you. To exercise any such rights, please submit a verifiable consumer request to [support@solidcare.com] or by calling the following toll-free number: [1-888-563-4425]. We will verify and respond to your request, taking into account the type and sensitivity of the personal information subject to your request. To protect you (and to protect against fraudulent requests), we may request additional information to verify your identity, including your name, mailing address, and email. You may use an agent to submit a request. However, we may need to request that such agent provide evidence that such agent is indeed authorized by you. Moreover, even if an agent submits a request on your behalf, you may still be required to provide us with information that verifies your identity, as described above.
We strive to respond to each verifiable consumer request within 45 days of receiving such request. If we are unable to meet this timeline, we will inform you in writing.

C. Sensitive Personal Information
Under the CPRA, you have the right to limit the use and disclosure of sensitive personal information where such information is used for the purpose of inferring characteristics about a consumer. However, please note that we do not use Sensitive Personal Information for the purpose of inferring characteristics about a consumer. We only use Sensitive Personal Information for the purposes of providing Services to you, ensuring security and integrity of our Services, short-term transient use, servicing accounts, providing customer service, verifying customer information, and for quality control and safety control purposes.

D. Minors
We do not “sell” or “share,” as each such term is defined under California Privacy Laws, any personal information of minors under 16 years of age.

E. Automated Decision-Making
We do not use personal information for automated decision-making.

F. Conflicts
This California Privacy Addendum is supplemental to, and is incorporated into, our Privacy Policy. In the event of a conflict between this California Privacy Addendum and the Privacy Policy, the California Privacy Addendum shall control, but solely to the extent the conflict relates to personal information subject to California Privacy Laws.
Contact Us: If you have any questions about our Privacy Policy, please feel free to contact us at: SOLID Surface Care, Inc., 3820 Rose Lake Dr., Charlotte, NC 28217, or email us at privacy@solidcare.com.