Process

Our Five Step Process

1. Discovery

During a consultative session, we ask specific questions to understand your needs and the facility’s requirements.

2. Site Assessment

We walk every inch of your facility to audit the current condition of all surfaces. We’ll identify areas for improvement and areas that need none.

3. Collaborative Solution Build

With floor plans that identify every surface in your facility, our team of experts recommend maintenance strategies using information from the discovery session, site observations, manufacturers’ recommendations and years of experience.

4. Consolidated Care Plan

We deliver a Consolidated Care Plan that provides frequencies and methods of care for each surface type - all with one partner, one contract, one invoice and one point of contact.

5. Implement. Check-in. Adjust.

IMPLEMENT: We proactively schedule your custom services with your team.

CHECK-IN: We implement regular follow-ups, post service inspections and Quality Assurance Surveys.

ADJUST: We alert you and present other solutions should anything not work as expected.

DOCUMENTATION: We keep you informed online through easily accessible data.

1
Discovery

2
Site
Assessment

3
Collaborative
Solution Build

4
Consolidated
Care Plan

5
Implement.
Check-In.
Adjust.

Affiliations and Partnerships

We work with world-renowned products and equipment, tried and tested methodologies and centers of excellence to ensure our craftsmen are trained to meet or exceed the best industry standards.


,,

Since 1997, they have always been very timely in their response and have always worked with me to find a solution to whatever challenge is being faced.

MARK W. THORSON

Bank of America

Since 2006, SOLID remains genuine in their purpose to provide us what is needed at any time.

Betsy Hidalgorojas

Coca-Cola Bottling Co.

Since 1996, SOLID has consistently provided excellent service, cost saving methods on various types of flooring, and a willingness to go above and beyond to get a job done on a moment’s notice.

Scott Paul

Carolina Panthers