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5 Unexpected Surface Cleaning Tips That Will Wow Your Guests & Earn Your Team’s Trust

Tuesday, April 15, 2025

Looking for surface cleaning tips for facility managers that actually make a difference? Your cleaning game sets the tone—and going beyond expectations can transform how guests and teammates experience your space.

Here are 5 unexpected surface cleaning tips to level up your surface cleaning routine and inspire total confidence from both guests and teammates:


1. Clean the “Cleaners” – Don’t Let Your Tools Be the Problem

You’d be shocked how many facilities skip cleaning the cleaning tools. Mops, microfiber cloths, buckets, spray bottles—these items collect bacteria fast. If you’re not cleaning and sanitizing your tools daily, you’re basically redecorating your surfaces with yesterday’s germs.

Pro Tip: Set a weekly “tool audit” where your team deep-cleans all equipment. Post a checklist where everyone can see it. It silently screams we care.

💡 For more on commercial cleaning best practices, check out ISSA’s professional cleaning resources—a trusted hub for facility managers and surface care pros.


2. Scent Sells Clean—Use It Strategically

Smell is one of the most powerful sensory cues we have. If your lobby smells like bleach, that doesn’t scream luxury—it screams hospital. Use subtle, fresh scents (think citrus or eucalyptus) to signal cleanliness and attention to detail.

Unexpected Bonus: Studies show that spaces with pleasant, clean scents are rated cleaner even when they’re not spotless. Your brain believes your nose.


3. Shine the Forgotten Floors—They’re Speaking Louder Than You Think

Most guests won’t notice a clean floor—but they will notice a dull one. Floors are one of the largest surface areas in your facility, and they silently signal how well the whole place is cared for. But it’s not just about sweeping or mopping.

Go Next-Level: Use restoration and high-performance coatings (like SOLID does!) to bring hard surfaces—stone, terrazzo, tile, vinyl—back to life. It’s not just about shine, it’s about long-term protection and easy maintenance.

Bonus Tip: Stain-free carpets and textiles in high-touch areas (think lobbies and entrances) send a powerful message that every surface matters, soft or hard.

SOLID Surface Care technician in uniform deep cleaning commercial carpet inside a facility, providing expert maintenance and surface restoration.
A SOLID Surface Care technician performing professional carpet cleaning in a commercial facility—delivering deep cleaning and restoration services that enhance guest confidence and surface longevity.

4. Hit the “Second Surfaces” No One Thinks About

Sure, counters and tables get wiped. But what about beneath them? Or chair backs, door edges, and elevator buttons? These are the “second surfaces” people touch without realizing it—and they’re breeding grounds for bacteria.

Facility Hero Move: Train your team to clean from top to hidden bottom. It’s the kind of detail that gets noticed—especially by observant guests or health inspectors.


5. Turn Cleaning Into a Mini-Performance

This might sound wild, but people trust what they see. Don’t hide your cleaning staff—schedule visible cleaning right before peak traffic times. Let guests see a surface being disinfected or polished. It boosts confidence instantly.

Psychological Hack: Visible cleanliness builds trust. It tells people: “We’re on it. We care.”


Ready to Raise the Bar?

At SOLID Surface Care, we specialize in deep cleaning, stain removal, restoration, high-performance coatings, and disinfection services for hard and soft surfaces—from carpet and concrete to terrazzo, metal, tile, textiles, and more.

📞 Let’s show you the difference.
Contact us today for a consultation and complimentary demo—and see how our expert surface cleaning tips for facility managers translate into spotless spaces and lasting impressions.

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