Thought Leadership Series
Did You Know?
SOLID is client-centric. Our clients are at the heart of everything SOLID does.
Our people are the reason our clients trust us: they continually work to build and nurture client relationships.
You can rely on SOLID to get it done. We are committed to delivering the best value and peace of mind to our clients.
At SOLID, we care for facilities, including the life that happens in them. Our clients are at the heart of the SOLID organization. Creating and nurturing relationships with them is what SOLID does best.
We’ve built our culture around our people and our client’s needs. We put them first, treat everyone with respect, provide best-in-class service which leads to lasting relationships that transcend economic fluctuations. This is why SOLID is the leader in self-performed surface care across the nation.
SOLID Sales Leaders on Why Clients Choose Us
We recently spoke with Corey May, VP of Strategic Accounts, and Bethany Legler, Strategic Account Manager-Southwest. The SOLID sales team works smart to understand a client’s brand, needs, and culture to develop a Consolidated Care Plan tailored to their business. Their caring approach is one of the many reasons why clients choose SOLID for their surface care solutions.
“There aren’t many companies like SOLID that can do what we do at the level we can,” said Bethany. “They rely on vendor partners that are responsive and provide the utmost in customer service. They trust us to do what we do best.”
“Our clients have a high level of trust in SOLID,” agrees Corey. “They see the value of maintaining their portfolio of properties. And when they call us for solutions, they know we will assess their unique situation and give them options. They are good at what they do, and they let us be good at what we do.”
Clients Rely on SOLID for Quick Solutions, Nationwide Services
The challenges over the past year allowed SOLID to showcase what we do best: respond quickly to immediate issues, no matter where the business is located. During this pandemic, SOLID assessed facility problems and offered quick turnarounds on CDC and EPA recommended solutions. Only SOLID provides this depth of nationwide coverage and a self-performing model.
“SOLID provided essential services to support other essential businesses who needed to keep running during these unprecedented times,” said Corey.
The pandemic led to new business opportunities as well. “During the pandemic, our clients not only called on SOLID for deep cleaning, but we also performed project work that is easier to do while the facility was empty, such as restoring flooring surfaces,” noted Corey.
SOLID Solves Reopening Challenges
Now, as businesses face reopening challenges, they rely on SOLID to provide safe, healthy, and clean environments for employees to return to work. And, more importantly, they depend on SOLID to suggest ongoing maintenance programs based on CDC and EPA guidelines to keep employees and visitors confident that the businesses remain safe, healthy, and clean.
“Because we provide a higher level of service than the building service contractor (BSC), many people are starting to realize how important maintaining a level of cleanliness and preserving their surfaces truly is, especially with COVID,” said Bethany. “Most of my clients are extremely busy and rely on SOLID to manage their surface maintenance, so they don’t have to worry about it. Post pandemic, their decision is even easier: they trust us and know we can provide the services.”
“We take it off their plate. We get it done. If it’s a challenge, our clients rely on SOLID – they know we are the best “figure-it-out” company in the business,” said Corey.
With SOLID, it all comes down to one: one partner, one contract, one invoice, and one point-of-contact for all your specialty surface care needs. Let us help! Get your professional consultation today.